Privacy Policy

Gluck Co., Ltd. (referred to as "Company" here in after) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

The company will inform you of the purpose and method of personal information provided by the customer through the Privacy Policy and what actions are being taken to protect personal information.

 

■ Personal information items and methods of collection

  • Items of personal information collected

o The company collects the following personal information for membership, consultation, and service application.
     - Registration: Name, date of birth, gender, login ID, password, home phone number, mobile phone number, e-mail, and information of legal representatives under 14 years of age.
     - When applying for service: Address and payment information

o Service use records, connection logs, cookies, connection IP, payment records, and defective records may be generated and collected during service use or business processing.

 

  •  Method of collection

Collect through the homepage, written form, bulletin board, e-mail, event application, delivery request, telephone, fax, and generation information collection tools.

 

■ Purpose of collecting and using personal information

 

  • The company utilizes the collected personal information for the following purposes:

o Implementing contracts for service delivery and settling charges for service delivery
Provide content , purchase and charge payment , ship goods or invoice , self-certification of financial transactions and financial services

o Member management
Personal identification, personal identification, prevention of illegal use and unauthorized use of substandard members, confirmation of intention to sign up, age verification, collection of personal information of children under 14 years of age, confirmation of consent from legal representatives, handling complaints, etc., and delivery of notices

o Use for marketing and advertising
statistics on the delivery of advertising information, such as events, frequency of access, or members' use of services

 


■ Age of personal information retention and utilization

 

  • In principle, after the purpose of personal information collection and utilization is achieved, the information is destroyed without delay. However, the following information shall be retained for the period specified for the following reasons:

 

  • Reasons for holding information based on the company's internal policy
o Even if a member withdraws, he/she may retain the member's information for OO years from the date of termination of the service contract in order to prevent the recurrence of fraudulent use of the member, resolve disputes, and cooperate with the investigation agency.

 

  • Reasons for holding information under relevant statutes

If it is necessary to preserve the member information under the provisions of the relevant statutes, such as the Consumer Protection Act in e-commerce, etc., the company shall keep the member information for a certain period as prescribed by the relevant statutes as follows:


o Records of contract or withdrawal of subscription, etc.
- Reason for preservation: Act on Consumer Protection in e-commerce, etc.
- Term of preservation: 5 years


o Records of payment and supply of goods, etc.
- Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Term of preservation: 5 years


o Records of consumer complaints or dispute settlement
- Reason for preservation: Act on Consumer Protection in e-commerce, etc.
- Term of preservation: 3 years


o Logging
- Reason for preservation: Communications Secrets Protection Act
- Term of preservation: 3 months

 

■ Procedure and method for destruction of personal information

 

  • In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows.

o Demolition procedure
The information you have entered for membership, etc. will be transferred to a separate DB after the purpose has been achieved (in the case of paper, a separate filing box) and destroyed after being stored for a certain period of time (see retention and service period) in accordance with the internal policy and other related statutes.
Personal information transferred to a separate DB shall not be used for any purpose other than to be retained except by law.


o Destruction method
Personal information stored in electronic file format is deleted using technical methods that cannot be replayed. 

 

■ Providing personal information

 

  • In principle, the company does not provide users' personal information to the outside world. However, exceptions are made in the following cases.


o In case the users agree in advance;


o Where there is a request from the investigative agency in accordance with the provisions of the Act or in accordance with the procedures and methods prescribed in the Act for investigation purposes;

 

  • Consignment of collected personal information

 

  • The company entrusts and operates the service to an external professional company as shown below.

o Subject to consignment: [Delivery agent's name]
o Consignment details: [Delivered contents by courier]

o Consigned person: [PG company name]
o Consignment details: [Contracted contents from PG]

 

  • Rights of users and legal representatives and methods of exercise thereof


o The user can inquire or modify his or her registered personal information at any time and may request the user to cancel the registration.

o For users to inquire or modify their personal information, they can directly view, correct, or withdraw their personal information by clicking on "Remove Members" to cancel (withdrawal of consent).

 

o or contact the person in charge of personal information management in writing, by phone, or by e-mail, we will take action without delay.

 

o If you request correction of personal information errors, the personal information will not be used or provided until the correction is completed. In addition, if the wrong personal information has already been provided to a third party, we will notify the third party of the correction without delay so that the correction can be made.


o The company processes personal information revoked or deleted at the request of the user as specified in the "Duration of Retention and Use of Personal Information Collected by the Company" and makes it impossible to read or use it for other purposes.

 

  • Matters concerning the installation, operation, and rejection of personal information collection devices;

 

  • The company operates "cookie" to store and retrieve your information from time to time. Cookie is a very small text file sent to your browser by the server used to run the website and is stored on your computer's hard disk.

 

  • The company uses cookies to :
o Purpose of use, such as cookies
1. Target marketing and personalized services are provided by analyzing the frequency of access and visit times of members and non-members, identifying users' tastes and interests, tracking their own interests, and identifying the degree of participation in various events and the number of visits.
2. You have the option of installing cookies. Therefore, you may choose to allow all cookies by setting options in your web browser, go through confirmation whenever the cookies are stored, or refuse to save all cookies.


o How to reject cookie settings
1. You can choose the option in your web browser to reject the cookie setting, allowing all cookies, checking each time you save cookies, or refusing to save all cookies.
2. Example of how to set it up (for Internet Explorer): Tools at the top of the web browser > Internet Options > Personal information
3. However, if you refuse to install cookies, it may be difficult to provide services. 

 

  • Civil service regarding personal information

 

  • In order to protect customers' personal information and handle complaints related to personal information, the company designates the department concerned and the person in charge of personal information management as follows.


o Person in charge of personal information management
Name: Hong Jae Wook
Affiliate: Glook
Phone number: 070-8622-9696
E-mail : gluck@glucklab.com

o Personal Information Management Officer
Name: Hong Jae Wook
Affiliate: Glook
Phone number: 070-8622-9696
E-mail : gluck@glucklab.com


o You can report any personal information protection related complaints that occur while using the company's services to the person in charge of personal information management or the department in charge.

o The company will quickly and fully respond to the users' reports.